Privacy Policy – 98ph Data Protection for PH Players

1. Data We Collect

When you register, play, or transact at 98ph, we collect information in several categories. We only gather what is necessary for the purposes described in this policy and what is required by our licensing and regulatory obligations.

Account and Identity Information

At registration, 98ph collects your legal full name, date of birth, Philippine mobile number, and chosen password. During account verification, we may request a government-issued ID (such as a PhilSys ID, passport, driver's licence, or UMID), a recent proof of address, and, in some cases, a selfie alongside your ID document.

Financial and Transaction Data

To process deposits and withdrawals in PHP, 98ph records transaction amounts, timestamps, payment method types (GCash, Maya, BDO, BPI, UnionBank, and so on), and references. We do not store your full GCash PIN, Maya password, or card CVV. Payment credentials are handled by our certified payment processors.

Technical and Usage Data

When you access the 98ph platform, our servers automatically record your IP address, device type, browser version, operating system, session duration, pages visited, game history, bet amounts, and error logs. This data helps us maintain platform stability and detect suspicious activity.

Communications Data

If you contact 98ph support via chat or email, we keep a record of that interaction, including the content of messages, timestamps, and resolution notes. These records help us improve service quality and resolve future disputes.

2. How We Use Your Data

98ph uses your personal data only for the specific, legitimate purposes described here. We do not use your information for purposes incompatible with those stated at the time of collection.

• Account Management: Creating, maintaining, and securing your 98ph account, including password recovery and account verification.
• Payment Processing: Handling PHP deposits and withdrawals through your chosen Philippine payment method, detecting and preventing fraudulent transactions.
• Game and Platform Operations: Delivering the games and betting markets you access at 98ph, maintaining game records, and resolving disputes about outcomes.
• Legal and Regulatory Compliance: Meeting our obligations under Philippine gaming licensing conditions, anti-money laundering regulations, and the Data Privacy Act.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and enforcing self-exclusion or limit requests you have made.
• Platform Security: Detecting bots, multi-accounting, collusion, and other prohibited conduct described in the 98ph Terms and Conditions.
• Communications: Sending transactional messages about your account (password resets, deposit confirmations, withdrawal notifications). Promotional messages are only sent with your explicit consent, and you can withdraw that consent at any time.
• Service Improvement: Analysing aggregate, anonymised usage patterns to improve the 98ph platform experience for all Filipino players.

3. Legal Basis for Processing

Under the Data Privacy Act of the Philippines (RA 10173), 98ph relies on the following lawful bases for processing personal data:

• Contractual Necessity: Processing required to fulfil the contract you enter into when registering at 98ph – including account creation, payments, and game delivery.
• Legal Obligation: Processing required to comply with Philippine gaming licensing conditions, AML reporting obligations, and court or regulatory orders.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests do not override your rights.
• Consent: Processing for direct marketing communications and non-essential cookies. You may withdraw consent at any time by contacting 98ph support or using the opt-out link in any promotional message.

4. Data Sharing and Third Parties

98ph does not sell your personal data to third parties. We share your information only in the limited circumstances below, and only to the extent necessary for the described purpose.

• Payment Processors: We share transaction data with accredited Philippine payment providers (GCash, Maya, and banking partners) to process your deposits and withdrawals in PHP.
• Identity Verification Services: Third-party KYC providers may receive the identity documents you submit during verification. These partners operate under strict contractual data protection obligations.
• Gaming Technology Providers: Our game software providers may receive pseudonymised gameplay data necessary to maintain game integrity and certify outcomes.
• Regulatory and Law Enforcement Authorities: We disclose information when legally required to do so by the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission, courts, or other competent authorities.
• Cloud and Infrastructure Providers: Our servers and data storage are hosted by reputable cloud infrastructure providers. These providers access your data only to the extent required to maintain the infrastructure and are bound by data processing agreements.

5. Data Retention Periods

98ph retains your personal data for as long as your account remains active and for defined periods after account closure, as set out below:

When the applicable retention period expires, 98ph securely deletes or anonymises your data. Anonymised data may be retained indefinitely for aggregate statistical analysis.

6. Security Measures

Protecting your personal data is a core operational priority at 98ph. We apply the following technical and organisational security measures:

• Encryption in Transit: All data transmitted between your device and 98ph servers is protected by TLS 1.2 or higher. Sensitive fields such as passwords are never transmitted in plain text.
• Encryption at Rest: Personal data stored in our databases is encrypted using AES-256 standards.
• Access Controls: 98ph staff access to personal data is role-based and follows the principle of least privilege. Access logs are maintained and reviewed regularly.
• Fraud and Anomaly Detection: Our systems monitor for suspicious login attempts, unusual transaction patterns, and account activity that deviates from normal player behaviour.
• Regular Security Audits: We commission periodic security assessments and penetration tests conducted by independent cybersecurity professionals.
• Breach Response: In the event of a data breach affecting your personal information, 98ph will notify the National Privacy Commission within 72 hours and inform affected players promptly in accordance with RA 10173.

7. Cookies and Tracking Technologies

98ph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. Below is a summary of the cookie categories we use:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, load balancing cookies, and security tokens. You cannot opt out of these without losing platform functionality.
• Functional Cookies: Remember your language preference, logged-in state, and UI settings between sessions. These improve your 98ph experience but are not mandatory for basic operation.
• Analytics Cookies: Collect anonymised data about how players navigate 98ph – which pages are visited most, where users encounter errors, and how long sessions last. This helps us improve the platform. These are only activated with your consent.
• Marketing Cookies: Used to deliver relevant promotional content within the 98ph platform, based on your activity history. Only activated with your consent.

You can manage cookie preferences through your browser settings at any time. Blocking all cookies may prevent certain 98ph features from working correctly. Detailed instructions for major Philippine mobile browsers are available in our FAQ.

8. Your Data Rights

As a player based in the Philippines, you have specific rights under RA 10173. 98ph is committed to honouring these rights in a timely and straightforward manner. Submit any data rights request to support@98ph.net with your registered mobile number and a description of the request.

98ph will respond to verified data rights requests within 30 calendar days. Complex or high-volume requests may require an extension, and we will notify you if this applies. You also have the right to lodge a complaint with the National Privacy Commission if you believe your rights have been violated.

9. Minors and Children

98ph is an adult gaming platform strictly for persons aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has registered at 98ph or provided us with personal information without parental consent, please contact us immediately at support@98ph.net. We will investigate and delete the relevant data promptly upon confirmation.

10. Changes to This Privacy Policy

98ph reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the 98ph platform at least 14 days before the updated policy takes effect.

Minor clarifications that do not affect your rights or the way your data is processed may be made without advance notice. The effective date shown at the top of this page always reflects the version currently in force. We recommend bookmarking this page and reviewing it occasionally to stay informed.

If you continue using 98ph after the effective date of an updated Privacy Policy, you acknowledge the revised policy. If you do not agree with changes, you have the right to close your account and request erasure of data that is no longer required to be retained for legal purposes.

11. Contact Our Data Protection Team

For any privacy-related questions, data rights requests, or concerns about how 98ph handles your personal information, please reach out to us through the details below:

Please do not include your full account password, GCash PIN, or complete card numbers in any message to 98ph. Our support team will never ask for these details by email.